Shipping policy
Shipping Policy
Thank you for shopping with The Vinny Da Vinci Codes. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak periods, promotions, or product launches, processing times may be slightly longer.
Shipping Rates & Delivery Times
South Africa
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Shipping costs are calculated at checkout based on your delivery location.
International Shipping
- Delivery times vary by destination and customs processing.
- Estimated delivery: 7–21 business days
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 24 hours to appear.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Customs clearance procedures
- High order volumes
We are not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
- We may not be able to change the address once the order has been shipped.
- Additional shipping charges may apply if the package is returned and needs to be reshipped.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number and photos (if applicable).
- We will work with the courier to investigate and resolve the issue.
Shipping Restrictions
We reserve the right to limit or refuse shipping to certain locations where delivery services are unavailable or unreliable.
Contact Us
For shipping-related questions, please contact:
The Vinny Da Vinci Codes
Email: vinnydavincicodes@gmail.com